We have a 30-day return policy,
which means you have 30 days after receiving your item to request a return.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@MDBuildingSupplies.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note Return Shipping Fees will Apply. 

Our Sales Team will confirm this when authorising your return. You can always contact us for any return questions at Sales@MDBuildingSupplies.com.

Damages and issues
Where possible report damage to delivery driver and refuse the delivery so that the parcel is returned to us.

Alternately please inspect all items for damage on receipt of the order and report damages to our sales team on day of delivery.

Exceptions / non-returnable items
We cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and your refund.