Privacy Policy
(1) RESPECTING YOUR PRIVACY:
MD Building Supplies Ltd is committed to compliance with privacy laws which apply to its operations and establish standards for the management of personal data. Our personal information management practises are outlined in this policy:
The type of personal information we collect and hold;
How we collect and store it;
The reasons for which we collect, store, use, and disclose your information;
Your right to access and seek correction.
GDPR.
Sharing of personal information
Data Retention
Updates
There are some matters to which this policy does not apply. These are referred to below (see clause 10 below).
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
(2) WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We only collect and store personal information that is reasonably necessary for our business functions and activities. When we collect and hold personal information, it is of the following kinds:
Your personal details such as your name, addresses & telephone numbers
Your stated or likely preferences, for example whether you may be interested in products or promotions.
(3) HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?
When we collect personal information about you, we keep track of it in a database. This is what we do when you communicate with us online, take part in our promotions, competitions, testimonials and surveys.
When you purchase products, enter competitions, register for promotions, or request other information, we may ask you for personal information. We may also ask you to participate in surveys or provide feedback.
For example, when making a purchase, we may collect the following information:
Name
Contact information including e-mail address
Credit /debit card number, expiry date and 3-digit security number also known as CVC number (this information will not be retained)
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Your e-mail address will be used to send out e-mail confirmation of your purchases or an order confirmation. You will also be notified via e-mail of any special offers/promotions and newsletters should you choose to receive communications from us.
If you wish to unsubscribe from marketing communications at any time, simply use the unsubscribe feature included in any communication you receive, or email Accounts@MDBuildingSupplies.com
We may also get personal information about you by obtaining data from other sources and combining it with information we already have about you to learn more about your likely preferences and interests. We may gather information about you through technology that is not visible to you, such as "cookies," when you visit our websites, social media pages, or mobile applications, or when you click on our adverts on the online media of other organisations.
Cookies are used on our website to improve your user experience. A cookie is a little text file that stores information about your online browsing habits. It is saved in your web browser to allow us to personalise your experience on our website the next time you visit.
Cookies are incredibly useful since they allow a website to recognise a user's device and speed up the web experience for you.
Some cookies are required for you to access protected areas of the website, such as completing an online purchase, making an e-payment, or submitting an online inquiry. Without cookies, you would be unable to do these purchases online.
Our tracking cookies gather anonymous information on how you browse and use our website, including which pages you visit, how you arrived at the site, and where you exited it.
This data is anonymous and does not identify you, but it aids us in improving your web experience by detecting sites where visitors are leaving the website or where visitors are having difficulty finding important information.
Our marketing cookies enable us to assess the efficacy of our online marketing activities, such as digital marketing. They gather anonymous data on visit patterns and trends in order to better understand our customers' interests. They're also used to send you relevant information based on your browser behaviour and which website pages you visit.
You will be able to use the Help menu bar on most browsers to get information on how to block or prevent cookies. This will give you information on how to disable cookies altogether, however it should be noted that this will stop you being able to do simple e-commerce functions on the M D Building Supplies website and we strongly recommend that you leave your cookies enabled, so that we can continue to help evolve websites and your user experience.
Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, personal information.
(4) WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?
When we collect, hold and use your personal information, we do so primarily to sell and promote goods and services to you and to improve on the range of our offerings.
For example:
To manage our relationship with you.
To develop new ways to meet our customers’ needs and to grow our business.
To develop and carry out marketing activities
To study how our customers’ use products and services from us enabling us to promote goods and services to you in a way which may be of most interest to you.
To assist in investigating your complaints and enquiries.
We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law. You may opt out of our direct marketing to you. Our direct marketing materials will tell you how to do this. We may anonymise and aggregate your personal information. We may do this for use and disclosure of the anonymous data to determine preferences and shopping patterns.
Our Reasons For Doing This:
Fulfilling Contracts
Our Legitimate Interests
Our Legal Duty
Our Legitimate Interests:
Keeping our records up to date, working out which of our products and services may interest you and telling you about them.
Seeking your consent when we need it to contact you
Being efficient about how we fulfil our contractual and legal duties
Developing products and services and what we charge for them
Complying with the regulations that apply to us
(5) HOW CAN YOU ENQUIRE ABOUT, ACCESS AND CORRECT YOUR PERSONAL INFORMATION?
Access to personal information: We will provide you with access to any of your personal information we hold (except in limited circumstances recognised by law). If you wish to access your personal information or have an enquiry about privacy, please contact us at Accounts@MDBuildingSupplies.com. Before we provide you with access to your personal information, we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part. Correction of personal information: If you need to correct your personal information, please contact us via phone 07946 831 731 or email Accounts@MDBuildingSupplies.com
(6) HOW CAN YOU COMPLAIN ABOUT OUR MANAGEMENT OF PERSONAL INFORMATION?
Contact us at Accounts@MDBuildingSupplies.com or by phone at 07946 831 731 if you wish to file a complaint about a violation of the privacy laws that apply to us. We reserve the right to request that you write down and fully describe your complaint. Depending on the situation, we might talk about your complaint with our staff,
our service providers, and other parties.
We will investigate the situation and make every effort to get it resolved quickly. The findings of the investigation will be communicated to you in writing. If we do not resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, we will inform you that your complaint may be referred to the Information Commissioner’s Office for further investigation.
(7) OUR SHARING OF YOUR PERSONAL INFORMATION OVERSEAS
Where we have made a business decision to store our data with a trusted service provider who are in the business of providing data storage and processing services. These services commonly involve diverse geographic locations which change from time to time for reasons which include data protection and processing efficiency. Where these services are used by us, it is not practical for us to notify you of which country your personal information may be located in.
(8) SECURITY AND DATA RETENTION:
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
(9) UPDATES
This privacy policy has been last updated on 21/02/24. We may change it periodically as deemed necessary.
(10) OTHER PRIVACY TERMS AND LIMITS OF THIS POLICY
This is a policy. There may be additional privacy notices and terms relevant to you depending on the nature of your dealings with us and on our businesses.